The Guaranteed on Board® program outlines all of the steps you will need to take before traveling with your pet so you can be sure that your pet and its carrier are compliant with the airline rules and regulations. Should you be denied boarding due to your carrier, Quaker Pet Group will refund the cost of your airline flight and your pet airline travel fee - GUARANTEED!
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Guaranteed on Board® is only available on U.S. domestic flights, Canadian domestic flights and flights between the U.S. and Canada.
Visit www.sherpapet.com for additional carrier specifications.
Click on the above links to fill out airline forms.
The Quaker Pet Group Guaranteed on Board® program is designed to ensure that you and your pet travel comfortably and hassle free. If you follow the guidelines below and are denied boarding the aircraft with your pet, Quaker Pet Group will refund the cost of your individual flight and your airline pet travel fee.
This program is subject to the following:
You have filled out all the information on the Guaranteed on Board form truthfully and accurately - if not, this offer is void
If you and your pet are denied boarding the aircraft due to any issues other than those related to the carrier, this offer is void
If your pet is viewed as a threat to the safety of you, itself or others, this offer is void
If the information that was filled out and submitted is not accurate, this offer is void
If you fail to arrive at the gate on time and are denied boarding, this offer is void
If the carrier that you are using is damaged, in poor repair or condition, this offer is void
If the safety of your pet is in question due to non related carrier issues, this offer is void
If you are over the limit for carry-on baggage and are denied boarding, this offer is void
If the flight is cancelled or you voluntarily decide to not take the flight, this offer is void
To submit a claim for the program you will need to have the Guaranteed on Board® form filled out and signed by the gate agent stating the reason the carrier was not allowed on the flight.
The form will need to be sent to the Quaker Pet Group, LLC offices for verification and review. Claims will take up to 4 weeks for refund. For any additional questions call customer service at 973-625-5900
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